NEXUS BETWEEN ADMINISTRATION AND COMMUNICATION FOR SUSTAINABLE SERVICE DELIVERY IN NIGERIAN HIGHER EDUCATION INSTITUTIONS

EVIDENCE FROM AMBROSE ALLI UNIVERSITY (AAU), EKPOMA, EDO STATE, NIGERIA

Abstract

This study investigates the nexus between administration, communication, and sustainable service delivery in higher education institutions, using Ambrose Alli University (AAU), Ekpoma, Edo State, Nigeria, as a case study. Adopting a descriptive survey design, data were analyzed using descriptive statistics, correlation, and multiple regression techniques with SPSS (Version 26.0). The findings revealed moderate levels of administrative efficiency (Mean = 3.82, SD = 0.74), communication effectiveness (Mean = 3.68, SD = 0.79), and sustainable service delivery (Mean = 3.59, SD = 0.83). Correlation analysis indicated strong and significant positive relationships among administration, communication, and sustainable service delivery, with the highest correlation recorded between communication and service delivery (r = 0.753, p < 0.01). Regression results showed that administration and communication jointly accounted for 67.4% (R² = 0.674) of the variance in sustainable service delivery, confirming a robust model fit. Both administration (β = 0.384, p < 0.001) and communication (β = 0.529, p < 0.001) significantly predicted sustainable service delivery, with communication emerging as the stronger determinant. The study concludes that effective communication enhances administrative efficiency and is crucial for achieving sustainable service delivery in higher education institutions. It underscores communication as the operational bridge linking administrative policies to their practical implementation. The study recommends improving administrative transparency, strengthening digital communication systems, and institutionalizing feedback mechanisms to enhance accountability, responsiveness, and long-term institutional sustainability.