OPTIMIZING SERVICE DELIVERY IN TERTIARY INSTITUTIONS THROUGH ICT SUPPORT

https://doi.org/10.70382/mejaee.v7i8.021

Authors

  • MOHAMMED HAMIDU Information & Communication Technology Unit, Federal Polytechnic Bali, P.M.B. 05 Taraba State Nigeria.

Abstract

This study examined the role of Information and Communication Technology (ICT) in enhancing service delivery in tertiary institutions. It argues that the quality of education in any country determined the quality of its workforce and the quality of services these workforce are able to deliver. Using a descriptive techniques approach, the research investigates the extent of ICT integration, its impact on administrative efficiency, teaching, and learning, and the challenges encountered in implementation. The population for the study comprised of 220 staff and students from Federal Polytechnic Bali and State Polytechnic Suntai, both in Taraba State. Chi-square on a 5-point rating scale was used to analyze the data. A significance level of 0.05 indicates a 5% risk of concluding that an association between the variables exists when there is no actual association and a t-test was used to test the null hypotheses at 0.05 level of significance. The impact of these interventions and supports on the quality of services provided by these tertiary institutions have not been assessed or evaluated to ascertain whether these interventions have translated into significant improvement in the quality of output by these institutions. Findings reveal significant improvements in administrative processes, academic resource accessibility, and stakeholder satisfaction due to ICT adoption. However, barriers such as inadequate infrastructure and training persist. Recommendations focus on strategic investments in ICT infrastructure, capacity-building programs, and robust policy frameworks to sustain improvements in service delivery.

Keywords:

Infrastructure, Efficiency, ICT, Support, Administrative

Published

31-01-2025

How to Cite

MOHAMMED HAMIDU. (2025). OPTIMIZING SERVICE DELIVERY IN TERTIARY INSTITUTIONS THROUGH ICT SUPPORT. International Journal of Assessment and Evaluation in Education, 7(8). https://doi.org/10.70382/mejaee.v7i8.021